INTRODUCTION
This Privacy Policy is intended to help you understand why we are collecting your personal data and how we use it. Please read it carefully before using this site.
This policy applies to all of you who visit our website or purchase and use our products or services through our website.
PERSONAL DATA
The Company ensures that the ANASTASIA KESSARIS e-Shop is in compliance with the provisions of the Laws regarding personal data (Law 2472/1997 on the “Protection of Individuals with regard to the Processing of Personal Data”, the Law 3471/2006 on the “Protection of Personal Data and Privacy in the Electronic Communications” and the Regulation (EU) 2016/679 (General Data Protection Regulation). In any case, the Company asserts that any collection, processing and/or storage of your personal data is carried out according to the law and only upon your express specific consent and solely and exclusively for the purposes and to the extent necessary for the operation of the ANASTASIA KESSARIS e-Shop.
By using the services of ANASTASIA KESSARIS e-Shop and its terms of use, you declare responsibly that you are over 16 years old.
Underage visitors to the ANASTASIA KESSARIS e-Shop may have access to it and its services only with the consent and under the supervision of their parents without being required to submit their personal data. Should such data be submitted by underage persons, the Company immediately deletes them, given its prior notification, since there is no other way to know it.
PERSONAL DATA AND PROCESSING
Although browsing the ANASTASIA KESSARIS e-Shop is possible even without the disclosure of information that is considered to be personal data, you may benefit from more services if you agree to disclose certain personal data, depending on the service you are interested in at each time.
The processing of personal data is done either through the cookies accepted by the visitor / customer for:
• Quality assurance and security
• Improvement of provided services
Or through specific uses such as:
• Answer on enquiries
• Checkout
• Creating an account
• Sending promotional and informative material following the recipient’s subscription to Newsletter Mailing list
DISCLOSURE OF DATA
In a non-automated way
A necessary requirement for initiating and processing your transaction with our Company is the disclosure by you of certain personal data, such as your full name, contact details (email, phone number) and your address for sending your order. The submission of your personal information implies your consent to its use by the administrators of ANASTASIA KESSARIS e-Shop for the execution of your order.
Your payment details (e.g., the number of your credit card) are not collected or stored by the Company, so you need to re-register them each time you want to make a transaction through ANASTASIA KESSARIS e-Shop.
In an automated way
During your navigation in ANASTASIA KESSARIS e-Shop we collect information for the proper implementation of the provided services and their quality using cookies, web server logs (files for recording functionality and server performance). In enquiries submitted for more information on products or services through ANASTASIA KESSARIS e-Shop, the personal data of the user submitting the enquiry and his/her IP are related. These data remain only in the ANASTASIA KESSARIS e-Shop and are not transmitted to third parties (natural or legal persons) non-connected to the Company without your explicit and specific consent.
We also track:
• Products you’ve viewed: we’ll use this to, for example, show you products you’ve recently viewed.
• Location, IP address and browser type: we’ll use this for purposes like estimating taxes and shipping.
• Shipping address: we’ll ask you to enter this so we can, for instance, estimate shipping before you place an order, and send you the order.
For more information about cookies, click here: https://www.anastasiakessaris.com/cookies
USE
General Terms
The Company asserts that it will not use your personal data for any use not specifically authorized by you, nor will send or disclose your data to any third parties (natural or legal entities) not affiliated with the Company, without your express and specific consent to this effect.
The Company transmits your personal data in cases where disclosure is necessary in order for your order to be carried out (e.g. cooperating shipping companies) or if it is mandatory by law.
The Company uses automation services to send bulk emails. By subscribing to our newsletter, you consent to the storage and use of your data through such services.
In addition, the Company uses third party services of web analytics to monitor ANASTASIA KESSARIS e-Shop.
For users that register on the ANASTASIA KESSARIS e-Shop, the Company stores the personal information they provide in their user profile. All users can see, edit, or delete their personal information at any time (except they cannot change their username). Website administrators can also see and edit that information.
Website administrators can also see and edit that information you provide us. For example, both Administrators and Shop Managers can access:
• Order information like what was purchased, when it was purchased and where it should be sent, and
• Customer information like your name, email address, and billing and shipping information.
Our team members have access to this information to help fulfill orders, process refunds and support you.
Answer on enquiries
At ANASTASIA KESSARIS e-Shop you can request information (enquiries) about products that interest you either through the information form available on product pages of selected items, or through the contact form (available on the menu). The necessary information for communication is the name, last name, phone number, and email. Our sales associates can either contact you through email or phone number regarding your enquiry.
Checkout
To start and complete a transaction with our Company, it’s necessary to inform us about some of your personal information such as your name, your contact details (email, phone number) and your address for shipping your order. The submission of your personal data implies your consent to the use of these data by the administrators of ANASTASIA KESSARIS e-Shop for the execution of your order and the transfer of the necessary data to the cooperating courier companies.
Personal account
During the placement of your order in the ANASTASIA KESSARIS e-Shop you are given the opportunity to register your data and create a personal account where the information of your order is saved. During that stage, you are also prompted to choose your Personal Security Code (account password).
The safe log in to the ANASTASIA KESSARIS e-Shop is achieved via “Customer Identification”.
The codes used for your identification are the following two:
A. Username or Email
B. The Personal Security Code (password)
Each time you enter the above codes, you gain safe access to your personal data.
You remain solely and exclusively responsible for all transactions carried out under your personal account as well as for the correct use of your account, whilst the Company is not liable for any damage or loss resulting from non-observance of these terms. You agree to promptly notify the Company for any unauthorized use of your account and any existing and/or potential security violation.
The Company has no liability whatsoever in case of loss of data since it has taken all possible measures to safeguard them.
By entering the data, the visitor and/or customer agrees to: (a) provide true, accurate, valid and complete information regarding the information requested by the ANASTASIA KESSARIS e-Shop in order to access its contents/services and (b) maintain and diligently update his/her registration data in order to always be true, accurate, valid, updated and complete.
Promotional and informative material
ANASTASIA KESSARIS e-Shop’s visitors can subscribe to the ANASTASIA KESSARIS e-Shop Newsletter by entering their email address to the relative Newsletter field.
Improvement of provided services
The Company uses the data for purposes of communication and customer management, statistical analysis, and improvement of the provided services.
Data related to the use of ANASTASIA KESSARIS e-Shop are collected as they help us to evaluate its operation (eg page traffic, browser used, source of visitors, sales statistics, etc.) and perform statistical analysis without reference to individual user’s data.
We use third party web analytics services to monitor ANASTASIA KESSARIS e-Shop and its social media. Providers of these services use technologies such as cookies. Users’ information which is collected and transmitted to these providers (including the IP address) helps to analyze the way users use the website, e.g. whether they are new or regular visitors. Personal information such as name, phone number, email are not collected or sent and there is no user identification.
Quality assurance and security
The Company uses the collected data so that it can detect possible cyber attacks on time and be protected.
Retention period
The retention period of personal data is configured according to each case.
In cases of necessary processing required by law (e.g. retention of commercial documents), the time period shall be in accordance with the current legal provisions.
In cases of executing contractual obligations the retention period is for as long as it is considered necessary for the execution of these but also for the foundation, exercise and support of legal claims.
In cases of implementing promotional and advertising actions, they are retained until the withdrawal of your consent at any time. The Company may legally process the data until the time of withdrawal.
VISITORS/CUSTOMER RIGHTS
The ANASTASIA KESSARIS e-Shop enables its visitors /customers to access their account where their personal data is kept, as collected and stored with the aforementioned procedure, and to make corrections, deletions, modifications and additions to the data and information contained therein.
The rights of each individual regarding the processing of his/her data are summarized as follows:
The right of access – individuals will have the right to know exactly what information is held about them and how it is processed.
The right of rectification – individuals will be entitled to have personal data rectified if it is inaccurate or incomplete.
The right to erasure – also known as ‘the right to be forgotten’, this refers to an individual’s right to having their personal data deleted or removed without the need for a specific reason. It is not absolute and only applies in certain circumstances.
The right to restrict processing – an individual’s right to block or suppress processing of their personal data, when their accuracy is questioned, the processing is illegal, or the data are no longer needed by the controller
The right to object – in certain circumstances, individuals are entitled to object to their personal data being used.
The right to data portability – this allows individuals to ask for their personal data to be transferred to another data controller
The right to be informed – all organisations must be completely transparent in how they are processing personal data, the purposes for processing and who it will be shared with.
In order to withdraw his/her consent, the user can choose to unsubscribe through the available options provided in the respective means of electronic communications or he/she can inform the Company about his/her intention at the email: info@anastasiakessaris.com. In cases of informative emails, the user can withdraw his/her consent and be removed from the list by selecting the “Unsubscribe” link at the end of each informative email or even send an email to info@anastasiakessaris.com requesting its deletion.
SECURITY
The security of your personal information is important to us. For safely surfing the ANASTASIA KESSARIS e-Shop, as well as for the security of your transactions with it, the Company takes all appropriate steps, by adopting current and high-quality security standards in line with market trends, and uses TLS 1.3 with cryptographic protocol 4096-bit (Secure Sockets Layer – SSL).
We follow the standard industrial process for the protection of personal information and personal data submitted to us, both during their transmission and at the time of their collection. We impose on our third partners who have access to your data the obligation to comply with corresponding measures; they are committed to processing your personal data in compliance with the law and always in accordance with our instructions. However, no method of transmission via the Internet, or electronic storage method is 100% secure. Therefore, while we use the best means to protect your personal information, we cannot guarantee absolute security.
In addition, for your security, all your information is stored within the European Union or companies that comply with Privacy Shield and meet all the requirements of the European Data Protection Regulation.
By using your personal account, you have access at your personal information. For access at your account, you use your email address and your password.
The newsletter service is provided through third party service providers. By subscribing to our newsletter you consent to the storage and use of your data through the provider the Company uses.
The Company takes the necessary steps to protect your personal data, but you should also keep in mind that secure browsing on ANASTASIA KESSARIS e-Shop, as well as password protection of your personal account, is up to you.
Transactions Security
Your online Credit Card and Direct Debit transactions are carried out via Stripe’s payment system. Stripe applies state-of-the-art countermeasures in order to keep your transactions intact, protect your data and safeguard access of any third parties. Thus, the transactions you make with the company “ANASTASIA KESSARIS” are absolutely safe. We do not collect or store your credit card or bank account information in any way whatsoever, so you need to re-register them each time you perform a new transaction.
For more information about Stripe’s privacy policy click here: https://stripe.com/en-gr/privacy
You can also carry out your payments via PayPal’s payment system. PayPal applies state-of-the-art countermeasures in order to keep your transactions intact, protect your data and safeguard access of any third parties.
For more information about PayPal’s privacy policy click here: https://www.paypal.com/myaccount/privacy/privacyhub
Links
At the ANASTASIA KESSARIS e-Shop, it is possible to find links that lead to other websites managed by third parties or owned by third parties (natural or legal entities) not linked to the Company or the ANASTASIA KESSARIS e-Shop. The use of these links is subject exclusively to their own terms of use, for which you should be informed. The Company and the ANASTASIA KESSARIS e-Shop have no liability whatsoever regarding the contents of these linked websites and their use by visitors/customers. The indication of such links does not imply a statement by the Company as far as the reliability, security and contents of these links are concerned, nor for the services and products provided through them, and the connection to these links is carried out on the sole responsibility of the visitors/customers. For this reason, for any issue that may arise during your surfing on these linked sites or in connection with your transactions with them, please contact directly their administrators, which are exclusively liable for these websites.
COOKIES
The ANASTASIA KESSARIS e-Shop can use cookies in order to provide visitors/customers with information, better services (order status, personal settings, etc.) and more efficient and direct order processing, to compile anonymous reports and statistical analysis that contribute to the better understanding of the use of ANASTASIA KESSARIS e-Shop and to its improvement.
For more information about cookies, click here: https://www.anastasiakessaris.com/cookies
COMPLAINTS – TERMINATION
Every visitor/customer has the right to complain to the Hellenic Data Protection Authority (www.dpa.gr). Phone: +30 210 6475600, Fax: +30 210 6475628, Email: contact@dpa.gr Postal Address: 1-3 Kifissias Avenue, 115 23, Athens.
Visitors / customers can also submit any question / request regarding the processing of their personal data and exercise all their legal rights by contacting the responsible for Processing Personal Data Mrs. Anastasia Kessaris at tel: +30 210 36 41 381 (Monday, Wednesday: 10:00 – 17:00, Tuesday, Thursday, Friday: 10:00-20:00), email: info@anastasiakessaris.com.